DRMumbai: Chhatrapati Shivaji International Airport (CSIA) in Mumbai operated and managed by GVK MIAL, has been rated the World’s Best Airport for customer experience at the Airport Service Quality (ASQ) Awards 2017 announced by the Airports Council International (ACI). As part of the ACI’s worldwide programme, passengers were surveyed across international airports for their feedback on 34 key performance indicators, including airport access, check-in, security screening, restrooms, stores and restaurants.
On the occasion, Dr. Reddy, Founder and Chairman, GVK, said, “We are delighted to be conferred with this award. In 2007, when we had taken over the complete operations of the airport, the ASQ score was 3.53 and in 10 years we have got it to hover around 4.99 out of a maximum 5. It is a testimony to the quality service provided during 2017 to over 46 million travellers by the 30,000-odd airport community members comprising the CISF, Customs, Immigration teams, airline staff, F&B and retail teams, the housekeeping and maintenance units, and our employees who work at the airport with a mission to constantly raise the bar and create new benchmarks day after day.”
“Going forward, we will continue to strive harder and innovate through technology-enabled services to delight our travellers,” Dr. Reddy added.
