DRMumbai: Air New Zealand has once again been recognised for its outstanding product and service in the second annual 2018 TripAdvisor Travellers’ Choice Awards, with significant wins across multiple categories. The airline has been ranked second of all airlines globally. Its Premium Economy Class product won Best Premium Economy Class in the world for the second consecutive year. Air New Zealand was also awarded top honours in the following categories:
Best Business Class in the South Pacific
Best Premium Economy Class in the South Pacific
Best Economy Class in the South Pacific
The awards are determined by the quantity and quality of TripAdvisor traveller reviews and ratings submitted over a 12-month period.Mike Tod, Chief Marketing & Customer Officer, Air New Zealand,said, “The accolades reflect the airline’s commitment to delivering an outstanding experience on the more than 16 million customer journeys it facilitates every year.”
“Listening to customer feedback is an important part of our strategy, and has helped us to deliver high-quality products and a more seamless customer experience. It’s incredibly meaningful to receive these awards as a result of direct feedback from our customers globally. Our people work hard each day to deliver a unique customer experience, so to have this acknowledged directly by customers is extremely satisfying.”
Bryan Saltzburg, Senior Vice President and General Manager, TripAdvisor Flights, said, “We are thrilled to recognise the global TripAdvisor community’s favourite airlines and shine a spotlight on the carriers around the world that provide the very best flying experiences, including Air New Zealand.”
“As the airline industry introduces new fare products and a widening array of in-flight offerings, consumers continue to seek out the carriers that deliver value and a quality experience. The Travellers’ Choice awards for airlines recognise the carriers that exceed passenger expectations and receive top marks from travellers,” he added.
