DRMumbai: In the wake of increased spread of COVID-19, Royal Caribbean International has informed that it is voluntarily suspending operations for sailings that depart from US ports from March 14 onwards. It is expected that operations will resume on April 11, 2020. Below is the official statement in this regard:
“At Royal Caribbean International, the safety and well-being of our guests and crew are always our top priorities. As a result, we are voluntarily suspending operations for sailings that depart from US ports (including Puerto Rico) effective at midnight, March 14. Our goal is to resume operations on April 11, 2020.
If you were scheduled to sail during this time, regrettably, we will need to cancel your upcoming sailing.
As a result of this change, we’re providing you with a 125 per cent Future Cruise Credit to come back and sail with us by December 31, 2021
• This amount will be based on your total cruise fare paid. And, we’re giving you a little extra, knowing that this is such a unique circumstance.
• We will automatically issue you your Future Cruise Credit by Monday, April 13, 2020 via email. So, there’s nothing for you to do!
• Please know, if you pre-purchased any amenities and packages – like internet, beverage, dining, or RoyalUp Upgrade, those will be automatically refunded.
Or, you can request your refund anytime it’s convenient, you have until December 31, 2021.
• Please contact us to start the refund process, if you’re willing to give up the higher value of your 125% Future Cruise Credit.
• We’ll then deactivate your Future Cruise Credit and process your refund to your original form(s) of payment, which will include any non-refundable deposits.
• Our call centers are extremely busy, as you might expect. To avoid waiting on the phone, please click here and we will get the process started for you.
• You can expect to receive your refund 30 days after you submit your request.
And, if you purchased air or hotel…
• via Royal Caribbean, these will also be automatically refunded to you.
• on your own, please contact the service provider directly for your options with them.”
For more details, click here
